1. Introduction
Welcome to Northern Draw Hub ("we," "us," or "our"). As a licensed lottery operator in Canada, we recognize the importance of privacy and the sensitivity of personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website northerndrawhub.com (the "Site") and use our services.
We are committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy and gaming legislations. By accessing our Site or creating an account, you consent to the data practices described in this policy.
2. Information We Collect
To provide a secure gaming environment and comply with legal obligations (including Anti-Money Laundering laws), we collect several types of information:
A. Personal Identity Information (PII)
When you register for an account, we require truthful and accurate information, including but not limited to:
- Full legal name
- Date of birth (to verify 19+ eligibility)
- Residential address in Canada
- Email address and phone number
- Government-issued identification (e.g., Driver’s License) for verification purposes.
B. Financial Information
To process ticket purchases and prize payouts, we collect payment data. Note that Northern Draw Hub does not store full credit card numbers on our servers. All transactions are processed through secure, PCI-DSS compliant third-party payment gateways. We store only tokenized payment methods and transaction history.
C. Technical Usage Data
We automatically collect information about your device and internet connection, including your IP address, browser type, operating system, and unique device identifiers.
3. How We Use Your Information
We use the collected data for specific, limited purposes:
- Service Provision: To create your account, process ticket purchases, record entries in the draw system, and credit winnings to your wallet.
- Identity Verification: To confirm your identity and ensure you meet the minimum age requirement (19+) required by Canadian law.
- Communication: To send transaction receipts, "Jackpot Alert" notifications, password reset links, and critical service updates.
- Responsible Gambling: To monitor play patterns for signs of problem gambling as part of our commitment to player protection.
- Legal Compliance: To adhere to FINTRAC reporting requirements regarding suspicious financial transactions.
4. Geolocation and Age Verification
Strict Geographical Enforcement: Northern Draw Hub is licensed to operate only within specific Canadian jurisdictions. We utilize Geolocation technology to verify that you are physically located within eligible borders at the time of purchase.
If you disable location services on your device, you will be unable to purchase lottery tickets. We do not track your location continuously; we only query your location at the moment of login and ticket purchase.
7. Data Security
We implement a variety of security measures to maintain the safety of your personal information:
- Encryption: All sensitive data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) technology (TLS 1.2 or higher).
- Access Control: Access to personal data is restricted to authorized employees who have a legitimate business need to access it.
- Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law (typically 7 years for financial records).
8. Your Privacy Rights
Under Canadian privacy laws, you have the right to:
- Request access to the personal data we hold about you.
- Request corrections to inaccurate or incomplete data.
- Withdraw your consent for marketing communications at any time (via the "Unsubscribe" link in emails).
- Request the deletion of your account (subject to mandatory data retention laws for financial transactions).
To exercise these rights, please contact our Privacy Officer using the details below.
9. Contact Us
If you have questions about this Privacy Policy or wish to file a complaint regarding our handling of your data, please contact us:
Northern Draw Hub – Privacy Office
123 Lottery Way, Suite 400
Toronto, ON, M5V 2T6
Canada
Email: [email protected]